Online psychology that meets you where you are.

Frequently asked questions

• How do I book a session?+
  Click the Book a session button, choose a time that works for you, and complete payment. Your session is confirmed straight away. By booking, you agree to our Terms of Service, Privacy Policy and Cancellation Policy.
• What happens after I book?+
  You'll receive a confirmation email from Mindwell with your video link and a calendar invite. You'll also receive a separate email with a short intake form (a consent form and brief questionnaire, around 5 minutes) so your psychologist can prepare. Please complete it before your appointment.
• How does payment work?+
  Payment is processed securely via Stripe. Your card is saved when you first book, and payment is taken upfront. We do not accept bank transfers.
• What is your cancellation policy?+
  We require at least 48 hours' notice to cancel or reschedule. If less than 48 hours' notice is given, the full session fee applies.
• Are sessions online?+
  Yes, all sessions are conducted online via secure video. No downloads needed. It works directly in your browser.
• Is everything confidential?+
  Yes. Sessions are confidential, and your information is handled under the Health Information Privacy Code 2020. It is stored securely and is not shared without your consent, except where the law requires or allows it, or where there is a serious risk to someone's safety.
• Are you psychologists or psychiatrists?+
  We're psychologists. Everyone on our team is registered with the New Zealand Psychologists Board and provides talking therapy. Psychologists don't prescribe medication; psychiatrists are medical doctors who can. If you think medication might help, talk to your GP, and you can see a psychologist at the same time. Our guide to psychologists and psychiatrists explains the difference.
• Can I have sessions if I live overseas?+
  No, sorry. We can only see clients who are in New Zealand at the time of each session, and this applies to New Zealanders living overseas too. Our psychologists are registered to practise in New Zealand, and psychologists usually need to be registered in the country where their client is, so if you live abroad, it's best to look for a psychologist registered where you live.
• Can I use ACC?+
  We are not an ACC provider. Our sessions are self-funded.
• Can I claim through health insurance?+
  Many health insurance providers cover psychology sessions. We provide a receipt after each session that you can submit to your insurer for reimbursement.
• What if I need urgent support?+
  If you or someone you know is in crisis, please contact: 1737 (call or text, 24/7), Lifeline 0800 543 354 (7am to midnight), or 111 for emergencies. Mindwell is not a crisis service.